PRIVACY NOTICE

Last Updated: March 01, 2025.

 

This Privacy Policy describes how Hope and Hardships (“Our,” “We,” “Us”) collects, uses and protects Your information (“Personal Data,” “Personal Information”) when You visit the website (the “Site”) and use Our Services.

 

COLLECTING AND USING YOUR PERSONAL DATA

We use Your Personal Data to improve your engagement with Us or communication with Us. You may also receive administrative emails from Us (e.g., updates to the Privacy Policy, updates to the Site, etc.).

By using the Site and/or purchasing a subscription (“Digital Pass”), You agree to the collection and use of information in accordance with this Privacy Policy.

Personal Data Collected

While using or subscribing to Our Site, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: email address; first and last name; phone number; and mailing address.


When you purchase a non-refundable Digital Pass, Our payment processor will collect the following information to complete Your transaction: name, credit card information and billing information.

Use of Your Personal Data

We may use Your Personal Data for the following purposes:

  • To provide and maintain our Service;

  • To manage Your registration as a user or subscriber of the Service;

  • For the performance of a contract: The development, compliance and undertaking of the purchase contract for the products, items or Services You have purchased, or of any other contract with Us through the Service;

  • To contact You by email regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation;

  • To provide You with news, special offers and general information about other goods, services and events, which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information;

  • To manage Your requests to Us; and

  • We may use Your information for other purposes, such as determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products,, marketing and your experience.

 

With the exception of Our Service Provider—the website building and hosting company We use to offer Our Services—Your personal information will not be shared with external parties (e.g., business partners, affiliates, etc.).

 

Consent

We may disclose Your personal information for any other purpose with Your consent.

 

RETENTION OF YOUR PERSONAL DATA 

We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

 

We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

 

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

 

DELETING YOUR PERSONAL DATA

You have the right to delete, or request that We assist in deleting the Personal Data that We have collected about You by emailing Us.

 

Our Service may give You the ability to delete certain information about You from within the Site. You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information.

 

You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

 

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

 

 

DISCLOSURE OF YOUR PERSONAL DATA

Law enforcement

Under certain circumstances, We may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements

We may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation;

  • Protect and defend Our rights or property;

  • Prevent or investigate possible wrongdoing in connection with the Service;

  • Protect the personal safety of Users of the Service or the public; and

  • Protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

  

GLOBAL USERS

We may process, retain and transfer personal information you provide to Us onto U.S.-based servers and databases. You may request the deletion of Your information, though under certain circumstances, We may not be able to legally execute this. We may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

 

 

LINKS TO OTHER WEBSITES

Our Service may contain links to other Sites that are not operated by Us (e.g., YouTube). If You click on a third-party link, You will be directed to that third party's site. We advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

 

PRIVACY POLICY CHANGES

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

 

We will let You know via email and/or a prominent notice on Our Site, prior to the change becoming effective, and update the "Last updated" date at the top of this Privacy Policy.

 

You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

Thank you for reviewing.